Booking Terms
Booking Terms
Welcome. These terms set out how a Luxe Velo Tours booking works: how you pay, how cancellations are handled, and what each of us is responsible for. Please read them before you book. If anything is unclear, write to us at hello@luxevelotours.com.
Flexible terms to suit you
At booking you choose one of two payment paths. Deposit amounts are fixed in euros on every tour (they are not a percentage of the trip price).
| Standard: €750 | Flexible: €1,500 |
| Deposit at booking | €750 | €1,500 |
| Balance | Staged at 90 / 60 / 30 days before departure | Remaining balance in one payment at 90 days (or full payment at booking if you book inside 90 days) |
| If you cancel | We keep a rising share of the trip price (see below) | You receive a rising share of what you have paid back as a refund (see below) |
Travel insurance is required on both paths. Full schedules follow.
How to book
1. Send an enquiry from the tour page that interests you (or from [luxevelotours.com](https://luxevelotours.com)).
2. We confirm dates, availability, and the trip price.
3. You choose Standard or Flexible and pay the deposit for that path.
4. Your place is held once the deposit clears. We then send written confirmation with the itinerary summary, what's included, the payment schedule for your path, and the remaining practical details.
Prices on our site are per guest and exclude optional bike hire unless stated otherwise. Current tour prices (excluding bike hire):
- Costa Brava: €3,800 (7 days / 6 nights / 5 riding days)
- Mallorca: €4,350
- Tuscany: €4,700
- Provence: €4,850
- French Pyrenees: €4,999
- French Alps: €5,150
- Austria: €5,150
- Dolomites: €5,250
All tours other than Costa Brava are 8 days / 7 nights / 6 riding days. Optional bike hire is €515 per trip.
2. Payment paths
Standard: €750
- At booking: €750 deposit.
- 90 days before departure: one third of the remaining balance.
- 60 days before departure: one third of the remaining balance.
- 30 days before departure: the final third of the remaining balance.
If you book inside a payment window (for example within 90, 60, or 30 days of departure), any instalments that would already have fallen due are payable immediately with the deposit, so that your payments catch up to the schedule above.
Flexible: €1,500
- At booking: €1,500 deposit.
- 90 days before departure: the remaining balance in one payment.
- If you book inside 90 days of departure: the full trip price is due at booking.
3. Cancellation by you
Standard path
If you cancel, Luxe Velo Tours keeps the following (based on the full trip price for your place):
| Notice before departure | Amount we keep |
| More than 90 days | The €750 deposit only |
| 61 to 90 days | 50% of the trip price |
| 31 to 60 days | 75% of the trip price |
| 30 days or fewer | 100% of the trip price |
Flexible path
If you cancel, you receive a refund of amounts you have already paid, as follows:
| Notice before departure | Refund of amounts paid |
| More than 90 days | 100% |
| 61 to 90 days | 75% |
| 31 to 60 days | 50% |
| 30 days or fewer | 0% |
Cancellations must be confirmed in writing to hello@luxevelotours.com. The relevant date is the date we receive your written notice.
4. Cancellation by us
If we cancel your trip for any reason, including where the minimum group size is not met, you receive a full refund of everything you have paid. We aim for groups of 8 to 16 guests. If we need to cancel because the group is too small, we will tell you as early as we reasonably can.
5. Transfer of booking
You may transfer your booking to another person who meets the fitness and practical requirements of the trip. Write to us as soon as you know. We charge only our actual costs of making the change (for example updated hotel names or bike logistics). The person taking your place accepts these terms.
6. Travel insurance (required)
Travel insurance that covers cycling holidays, medical costs abroad, curtailment, and cancellation is required for every guest. Please arrange cover before you travel and keep proof available. We do not sell insurance.
7. What's included and what's not
Included
- Breakfast each morning
- Ride food, plus snack and lunch stops on riding days
- A post-ride recovery meal or recovery table
- Dinner
- Airport transfers on arrival and departure
- Expert guides
- Full vehicle support on every ride (including in rain)
- 4-star hotels
- Bike logistics (for your own bike or a hire bike)
Not included
- Flights
- Optional bike hire (€515 per trip)
- Drinks, except where they are included with a meal
- Travel insurance (your responsibility)
Routes are shared with you before the trip. Daily distances and climbing vary by destination; each tour page gives the outline for that itinerary.
8. Bike hire and your own bike
Optional bike hire is €515 per trip. Hire bikes are premium carbon road bikes with electronic shifting, carbon wheels, and a power meter. Exact model may vary by destination and availability; we do not publish a fixed brand on these pages.
You are welcome to bring your own bike. Tell us when you book so we can plan transport and logistics. Any damage deposit or damage policy for a hire bike will be confirmed in writing with your booking.
9. Fitness, helmets, and safety
You are responsible for arriving fit enough to ride the itinerary without endangering yourself or others. A helmet is required on every ride. Our guides may stop someone from riding if, in their judgment, continuing would be unsafe. That decision is final for that session or day.
10. Weather and route changes
Mountain weather closes passes and storms arrive without much warning. We may reroute, swap a climb, or adjust the day's plan for safety. Van support is always available, including in rain. Weather and safety-led route changes are not grounds for a refund.
11. Price changes
If a change to taxes, exchange rates, or transport costs forces a price increase after you book, we will tell you in writing. Material increases are handled in line with applicable Spanish package-travel rules. Over a defined threshold you may cancel free of charge; we will set that out clearly in your confirmation if it applies.
12. Complaints
If something is not right during your trip, please speak to your guide or trip lead first so we can put it right on the ground. After the trip, write to hello@luxevelotours.com and we will respond as promptly as we can.